Privacy Policy

Last updated: 09 October 2026

At Canoudsa, your personal information is treated with care. This policy describes the information we gather when you visit canoudsa.shop or shop with us, the reasons we gather it, who we share it with, and the choices you have. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

At a Glance

Who is responsible for your data

Canoudsa is an independent Canadian online retailer operating at canoudsa.shop. Our business address is 8399 Ontario St, Vancouver, BC V5X 3E8, Canada. For any privacy matter, write to contact@canoudsa.shop.

What we collect

Category	Examples
Identity & contact	Name, email address, phone number
Delivery & billing	Shipping and billing addresses
Order information	Products bought, order number, payment confirmation
Technical information	IP address, browser, device type, collected through cookies

Why we use it

• To process, pack and deliver your orders
• To answer your messages and support you before and after a purchase
• To meet our legal, tax and accounting duties
• To study overall site usage and improve how the store works

How we use it

Your information is used only for the purposes listed above. We do not use it for profiling or automated decision-making. Marketing emails are sent only if you have opted in, and every email includes a link to unsubscribe.

Cookies

Cookies help the site run properly, remember your preferences and show us, in aggregate, how the site is used. You can choose your settings through the banner on your first visit or in your browser. Full details are in our Cookie Policy.

Who we share it with

We share only what each service provider needs to do its job, and we never sell personal information.

• Stripe – secure card payment processing
• Delivery carriers – to bring your parcel to your door
• Email and analytics providers – to contact you and understand site usage

Your rights

Under PIPEDA and British Columbia’s PIPA, you can:

• Access the personal information we hold about you
• Ask us to correct anything inaccurate or incomplete
• Ask us to delete your information
• Withdraw consent or object to certain uses
• Receive a copy of your information in a portable format
• File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca)

To make a request, email contact@canoudsa.shop. We reply within 30 days.

How long we keep it

Order records are kept for up to 6 years to meet Canadian tax and accounting rules. Customer service messages are kept only as long as needed to help you.

How we protect it

The whole site, including checkout, is protected by 256-bit SSL encryption. We also apply reasonable administrative, technical and physical safeguards to keep your information secure.

Frequently Asked Questions

Privacy contact