Last updated: 09 October 2026
If your purchase is not quite right, you can send it back free of charge within 14 days of delivery. Once your request is approved, we email you a prepaid return label with simple instructions. Below you will find what can be returned, how to do it and when your refund arrives.
At a Glance
Please note: This policy does not affect your statutory rights under Canadian federal and provincial consumer protection laws, including British Columbia’s Business Practices and Consumer Protection Act. It adds to those rights and never replaces them.
What can be returned
Returns and exchanges are accepted on items that are new, unused and in the condition and packaging in which they arrived.
- Time limit: 14 days from the delivery date
- Condition: unused, undamaged and in the original packaging, with all accessories and manuals included
- Proof of purchase: your order number or order confirmation email
- Not eligible: items that have been used, fuelled, assembled or damaged after delivery, unless the item arrived faulty
How to return an item
- Email contact@canoudsa.shop with your order number and a short reason for the return or exchange.
- After approval, we email you a prepaid return label and step-by-step instructions. You do not pay anything or book a courier yourself.
- Pack the item securely (in its original packaging if possible), attach the label and drop the parcel off at the nearest carrier location.
- Once the item reaches us and is inspected, we process your refund or send your exchange.
Return shipping costs
Returns are always free. The prepaid label covers the full cost of sending the item back, whether it is a standard return, an exchange, or a faulty or incorrect item. There is no restocking fee, and you are refunded the full price paid once the item has been received and checked.
Exchanges
Prefer a different item? Exchanges are available on new, unused products within the same 14-day window. Tell us at contact@canoudsa.shop which item you would like, and after approval we will email you a prepaid label to return the original.
Refund timeline
| Stage | Typical time |
| Return received and inspected | 1–2 business days |
| Refund sent to your original payment method | Within 7 days |
| Funds visible on your statement | 2–5 additional business days, depending on your bank |
Refunds always go back to the payment method used at checkout. Store credit is offered only if you ask for it.
Inspection
Every return is checked on arrival. If an item does not meet the conditions above, for example if it shows signs of use, we will explain the issue by email before offering a partial refund or sending the item back to you.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or not as ordered, email contact@canoudsa.shop within 14 days of delivery with a few photos of the item and its packaging. Once confirmed, we will send you a prepaid return label and arrange a replacement, exchange or full refund, at no cost to you.
Frequently Asked Questions
Who pays for return shipping?
We do. Once your return is approved, we email you a prepaid label.
Is there a restocking fee?
No, never.
How do I start a return?
Email contact@canoudsa.shop with your order number and the reason. We send the prepaid label after approval.
How long does a refund take?
We issue it within 7 days of receiving your return. Your bank may need a further 2–5 business days.
Can I exchange an item?
Yes, for new, unused items within 14 days of delivery.
My item arrived damaged. What now?
Email us within 14 days with photos. We will send a prepaid label and arrange a replacement or full refund.
Questions about a return?
- Business Name
- Canoudsa
- Address
- 8399 Ontario St, Vancouver, BC V5X 3E8, Canada
- Phone
- +1 343 946 1306
- Business Hours
- Monday to Friday, 9:00 a.m. – 5:00 p.m. PT